Privacy Policy for elyracantiosent.com
Your privacy is important to us when visiting elyracantiosent.com or using our services online.
Introduction to Our Privacy Practices
At elyracantiosent.com, protecting your privacy and respecting your data is our priority. This policy outlines what information we collect, how we use it, and the steps we take to keep your information secure under Australian law, including the Privacy Act 1988.
By accessing or using our website and services, you agree to the terms in this policy. Please read it carefully to understand your rights and our responsibilities regarding your personal information.
What Data We Collect and Why
We collect data directly from you and automatically through our website. This helps us provide better services, enhance user experience, and ensure site security and compliance.
Data You Provide Directly to Us
- Contact details you submit via forms or email
- Details included when subscribing to updates
- Information you share in comments or reviews
- Content you upload or send through our platforms
- Any data shared when requesting support
Information We Collect Automatically
- IP address and browser types on each visit
- Device type and usage pattern analytics
- Cookies to remember site preferences
- Log information about accessed resources
- Interaction history to improve services
How and Why We Use Your Data
Personal data is processed for communication, managing your account, service improvement, and complying with legal obligations. We never sell your personal details.
- To respond to your queries or feedback
- To deliver requested digital services
- To provide relevant updates or notifications
- To analyse usage and enhance experience
- To protect against fraud and misuse
- To comply with laws and regulatory standards
- To resolve service or technical issues
Our Commitment: We take all reasonable steps to safeguard your data. This includes implementing strict access controls and maintaining secure systems that align with legal obligations in Australia.
Sharing and Disclosure of Data
We only share your personal information for essential business operations, legal reasons, or with your explicit consent. We do not sell, rent, or trade user data.
Third-Party Service Providers
We may use trusted partners to operate our site and deliver our services. Providers may only use your data to fulfil contracted tasks and must protect your information.
Legal Requirements and Compliance
We may disclose data when required by Australian law or regulation, or upon government request.
Anonymous Data and Statistics
Aggregate data and statistics may be shared anonymously for analysis, not linked to individuals.
Your Data Rights and Choices
You have rights regarding your data, including access, correction, deletion, and restrictions. Contact us to exercise these rights under the Australian Privacy Act 1988.
- Request to see your personal information
- Ask us to correct inaccuracies found
- Request deletion of your data held
- Request data in portable format
- Object to specific processing activities
- Request limitation of data use
To exercise any rights or raise concerns, please contact our privacy team by email using the address below.
How We Protect Your Information
Technical and organisational measures protect your data against unauthorised access, alteration, or loss. We regularly review and update these safeguards.
Technical Safeguards Implemented
- Encrypted storage of sensitive information
- Secure, regularly updated network protocols
- Firewall and intrusion detection systems
- Automated system monitoring for threats
Organisational Safeguards in Place
- Staff training on privacy and security policies
- Access restricted by strict authorisation rules
- Regular security policy reviews and audits
- Immediate response plans for data incidents
How Long We Keep Your Data
Personal data is only kept as long as necessary to provide our services, meet legal obligations, and resolve disputes. Retention periods are reviewed regularly.
- Account information is retained during active use
- Feedback and site usage is assessed routinely
- Email and messages stored for support period
- Transaction records held per legal requirements
- Marketing preferences stored only if opted in
Once the retention period ends, we securely delete data.
Transfers Outside Australia
In limited cases, your data may be processed overseas (for example, by service providers). We ensure safeguards and agreements are in place to protect your privacy.
- Standard contractual clauses are required
- Providers must meet privacy law standards
- Transfers only occur if necessary for services
- We seek your consent for certain transfers
Use of Cookies and Tracking
Our site uses cookies to enhance the browsing experience, remember your preferences, and collect anonymised usage stats. You can manage cookies through browser settings.
Types of Cookies We Use
- Login and navigation session cookies
- Monitor site performance and analytics
- Save language and theme selections
- Enable chat and interactive features
Adjust cookie settings anytime via browser controls.
Policy Changes and Updates
We may update this privacy policy to reflect changes in law, services, or best practices. Check this page for the latest version before using our site.
- Major updates are posted on our website
- Material changes prompt notice to users
- Continued use implies acceptance of updates
- Previous versions available upon request
Stay informed by reviewing our policy periodically.
Contact Our Privacy Team
For privacy questions or requests, contact us by email or phone below.
Elyracantiosent
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61-8-5600-3068
Email: content@elyracantiosent.com
Last reviewed: December 4, 2025
Policy effective from: December 4, 2025